ServiceNow
iConsultants offer a full suite of ServiceNow platform services including consulting, development (including SRM catalogue production), testing, deployment and ongoing support. Above let our experts advise you on CMDB, the pulse of any ITSM implementation. With global reach and plethora of clients, trust our experience to manage your business.
As the use of Service Now grows with increased number of global clients and acquisition of DxContinuum, it’s imperative to work with the right partner. Contact us and see how we can align your ITIL processes with ServiceNow.
ServiceNow Challenges
It’s in our DNA to simplify complex challenges and provide successful resolution. Any partner can provide you with consultants (often junior ones) that can define scope and budget for you or even provide you with a testing approach. At iConsultants we are different; we have industry experts who will use their vast experience to deliver your training with real life examples.You will struggle to find this quality of training elsewhere. Why not make use of our unique automated testing tool? Contact us now for a demo!
Things to watch out for in any implementation:
• Unclear/poorly defined ITIL processes
• Lack of clarity around CMDB architecture
• Deployment plan without skilled resources to fix forward where back out is not an option.
• Dependencies between update sets not documented or understood.
• Lack of end to end testing across all ITIL process
What to know more? Contact us now for a free consultation
Automated testing
How many resources do you think it will take to run test cases for all your ITIL processes? May be the answer is more than 10 depending on the size of your ITSM implementation. However, with our automated testing tool you will be able to;
• No human intervention needed during the execution of test cases.
• Results generated in a PDF file ready for analysis
• Execute test anywhere with a click of a button
• Save significant amount of COST and TIME
• Find out in an instant if a developer has made a change and if its broken